The objective of this course is to provide, as practical as possible, an overview of methods and techniques to evaluate and improve the quality of the laboratory output. The participants should be able, at the end of the day, to choose which instrument could be applied in their own working environment to define and to monitor the desired quality.
Edutainement (education as well as entertainment) will be the driving force of all presentations.
This bell curve depicts the various levels of expectations in any specific case. It has the form of a bell curve as many natural phenomena do. In this way we have to focus on the average to obtain the best number of satisfied customers. Which is fine however it is a know fact that the lower 10% of serious under expectations can negatively influence you service as a veterinary biological laboratory.
Even if you don’t know any thing of statistics you would be able to follow and learn from this course. The only thing you need is a clear mind and common sense. However if you have some knowledge about statistics we will be happy to bring you to the next level. The level of the course can be described as ‘intermediate’.
This course will be unique because the worlds of general quality management will meet with human as well as veterinary laboratory medicine. It is a one of a kind opportunity to broaden your vision and look over the fence into other scientific areas and estimate if application within your own practical situation is possible and useful for you and your clients. By doing so you enhance and manage your current and future expectations.
Hope to see you there and then,
Henk Goldschmidt, chairperson and Kathy Freeman, co-chairperson.